Case Study: Do You Know How Much You Can Grow Your Revenue?

BDI - Top Reputable Banking Institution

OBJECTIVE:

Increasing the Talking Time of Telemarketing Agent To Boost Productivity.

TACTICS:

  • Improving the rate of connectivity so Customers will answer the phone when called by Agent
  • Improving the clarity of voice so Customers and Telemarketing Agent can speak clearly during the offering
  • Assessing and studying carefully the preferred time of calling where Customers tend to answer the calls 

SOLUTION:

Reformulating the usage of bandwidth capacity, correcting audio codec and installing attractive outgoing number which is “familiar” to Customers to pick up.

HIGHLIGHTS

+ 0 %
AVE. TALKING TIME PER AGENT
+ 0 %
OVERALL SALES REVENUE
+ 0 %
PRODUCTIVITY PER AGENT

THE RESULTS

Growth is key in business as it sends out positive messages about the credibility and stability of the company.

On a smaller scale, we served and watched the sustainable growth of the BDI Telemarketing Division for over 10 years in which they not just achieved but also exceeded the given Sales Target year after year.

We took pride in partnering with this profitable division where we provided the best telecommunication facilities to support them to become of the best Outbound Telemarketing Call Centers in Indonesia.

Interesting to know more?

TESTIMONIAL

“From day one we can feel the difference of quality that Rydd brings, especially the clarity of voice, the stability of service, and the responsiveness of the assigned PIC which is located on our site to solve any issues on the spot.”

Akhmad “Bobby” Junaidi

Vice President – Consumer Finance

“Rydd brings fresh ideas, they are experienced professionals who know well what they are doing. For the “knowledge of telephony”, they are one of the best providers in the business! “