How This Lending Company Can Teach You About Reducing Telephony Cost
BCL - OJK Approved Lending Vendor
OBJECTIVE:
Reducing Total Cost of Telemarketing Division while maintaining the performance of Sales Revenue during the pandemic of Covid-19.
TACTICS:
- Identifying key determinant factors in the total cost
- Focusing on top three cost determinants (Space Rental & Headcount & Telephony)
- Finding Telephony Solutions which are secure, saver but practical & doable
SOLUTION:
Moving Operations from On-Premise (Work From Office) to Cloud-Based (Work From Home) With Secure Telephony Connection.
HIGHLIGHTS
THE RESULTS
Adapting to a new challenge is key to survive especially when things turn around unexpectedly (Covid-19).
Therefore, exploring new ideas, implementing them fast is what makes the difference that separates the better from the good.
By taking the right decision of implementing WFH, BCL has not just successfully reduced the total costs but also increased sales productivity which is amazing to watch.
Interesting to know more?
TESTIMONIAL
“Rydd offers us a whole new way to look at our business operations.
By giving us clear guidance plus easy-to-use monitoring dashboard that instantly monitors the works of each Agent, we can see what kinds of sales productivity an Agent produces.
Also, we can spot which Agents are most productive and the ones who are not, therefore what we know well how to optimize our business operation to achieve the maximum profitability”